Legal Information

add7 Terms & Conditions – Complete Guide to Using Our Services

Please read these Terms and Conditions carefully before using the add7 Platform. This constitutes a legally binding agreement between you and add7, covering all terms related to accounts, payments, bonuses, privacy, and responsible gaming.

Last Updated: January 1, 2026 · add7 reserves the right to modify these terms and conditions at any time.
Important: By using add7, you are automatically considered to have accepted these Terms and Conditions. If any part is unclear, please contact add7 Support.
1General Information & Introduction

Add7 (hereinafter referred to as "we", "add7", or the "Platform") is an online gaming and betting platform providing entertainment services to users in Bangladesh. These Terms and Conditions apply to all use of the add7 website or app.

It is your responsibility to read and understand these Terms and Conditions. By registering with add7 or using any of our services, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part, please refrain from using add7.

Add7 reserves the right to modify, amend, or update these Terms and Conditions at any time. We will endeavour to notify you of any significant changes; however, it remains your responsibility to check this page regularly.

2Account Registration and Verification

To register an account with add7, you must provide accurate and complete information. Providing false or incomplete details may result in account suspension or cancellation, and all balances may be forfeited.

Each individual may hold only one add7 account. If multiple accounts are found under the same person, all accounts will be closed and all deposits and bonuses will be forfeited. If multiple members of the same household wish to play from the same device or IP address, please notify add7 Support in advance.

Add7 may request identity documents, proof of address, or other documentation for KYC (Know Your Customer) verification. Failure to provide such documents may result in your withdrawal being placed on hold.

  • Accurate and truthful information must be provided during registration
  • Only one account per person is permitted
  • Any changes to your account details must be reported to add7
  • Keeping your password secure is solely your responsibility
  • Please be prepared to submit documents for KYC verification
3Age Requirements & Eligibility

Add7 services are strictly for individuals aged 18 and above. If a minor is found to have used the service, their account will be closed immediately and all associated transactions will be deemed void.

Add7 verifies age at the point of registration. However, if any individual opens an account using a false age, full financial liability rests solely with that person. add7 accepts no responsibility in such cases.

Strictly Prohibited: add7 is strictly prohibited for users under 18. Parents and guardians are encouraged to enable parental controls on their children's devices.
4Deposit Policy and Payment Methods

Deposits at add7 must be made using approved payment methods, including bKash, Nagad, and Rocket. Only payment accounts registered in your own name may be used. Using another person's account is strictly prohibited.

Minimum deposit amounts and maximum limits are subject to change. Current limits can be found in the Deposit section of the add7 platform. add7 does not charge any fees for deposits; however, your payment provider may apply their own charges.

If money laundering or illegal activity is suspected, add7 reserves the right to decline any deposit or place the account under review. As a responsible platform, add7 is obligated to report suspicious transactions to the relevant authorities.

5Withdrawal Policy and Processing Times

Withdrawals require your account to be fully verified. Unverified accounts may have withdrawals placed on hold. Withdrawals can only be made after all active bonus wagering requirements have been met.

Add7 typically processes withdrawals within 5–30 minutes, though verification may extend this in some cases. All withdrawals should be completed within a maximum of 24 hours. If yours takes longer, please contact Support.

Deposits and withdrawals must be made using the same payment method. If you deposited via bKash, your withdrawal must also be to bKash. This policy is in place to prevent money laundering.

Tips: Complete your KYC verification immediately after registration to enable fast withdrawals — so you can access your winnings without any delays.
6Bonus & Promotion Terms

Wagering requirements and other conditions apply to all add7 bonus and promotional offers. By accepting a bonus, you agree to all terms associated with that bonus.

A user may not claim the same bonus offer more than once unless stated otherwise in the specific offer. Any attempt to claim bonuses through multiple accounts will result in all accounts being cancelled.

Add7 reserves the right to cancel or modify any bonus offer or add new conditions at any time. If a terms violation is detected while a bonus is active, both the bonus and any winnings derived from it will be forfeited.

Bonus points or credits cannot be converted to real currency — they are for gameplay use only. Any winnings earned after completing wagering requirements will be available for withdrawal.

7Gaming Rules and Fairness

All games on add7 are completely fair and transparent. All slots and table games use a certified third-party RNG (Random Number Generator). In the event of a software error during any game, that round will be declared void and the stake will be refunded.

If you experience a technical issue during gameplay, please notify add7 Support. However, once a game has concluded, the result cannot be changed. All game outcomes are considered final.

8Prohibited Activities & Conduct

The following actions are strictly prohibited on add7. Any violation will result in permanent account closure.

  • Claiming bonuses through multiple accounts (bonus abuse)
  • Opening an account using another person's identity (identity fraud)
  • Attempting to hack, crack, or cheat gaming software
  • Harassing other players or add7 staff
  • Using the platform for money laundering or as a channel for illegal funds
  • Using automated bots or software to play
  • Attempting to gain unauthorized access to add7's systems
  • Claiming withdrawals using false information
9Account Suspension and Closure Policy

Add7 reserves the right to suspend or permanently close any account for the following reasons: violation of Terms and Conditions, prohibited activity, failure to complete KYC verification, suspected fraud, or legal obligation.

You may close your add7 account at any time. Please withdraw all active balances before doing so. Any remaining balance after closure may be claimed, but will be subject to a verification process.

10Responsible Gaming & Self-Protection

Add7 places the highest importance on responsible gaming. We believe every player has the right to understand their own limits. To support this, add7 offers a number of key features.

If you feel that gaming is having a negative impact on your life or finances, please reach out to add7 Support. We can help you set deposit limits, take a temporary break, or permanently close your account.

Never treat gaming as a source of income. Avoid the urge to chase losses by placing larger bets. For more information, please visit our Responsible Play View page.

11Privacy and Data Protection

Add7 treats the protection of your personal data as its highest priority. We employ state-of-the-art SSL encryption technology, and your information is never sold to any third party.

In certain cases, we may be required by law to share information with the relevant authorities. Additionally, your approved details may be shared with payment providers for transaction processing. For more information, please see our Privacy Policy Read.

12Dispute Resolution & Contact

If you have a dispute or complaint, please contact add7 Customer Support in the first instance. We will endeavour to resolve the issue within 48 hours. Our support team is ready to assist in Bengali.

If your issue remains unresolved through our support team, you may escalate a complaint to add7's licensing authority. add7 is obligated to cooperate fully with all valid complaints.

Support: Contact add7 Customer Care at [email protected] (general email address, not clickable). 24/7 live chat support is also available.
Key Points
Key Aspects of the Terms & Conditions

Key Highlights from the Full Terms & Conditions

Account Responsibility

You are fully responsible for all activity on your add7 account. Do not share your password. If you notice any suspicious activity, contact Support immediately.

Payment Security

Only use payment methods registered in your own name. Deposits and withdrawals must be made through the same method. Any suspicious transactions will be investigated.

Bonus Usage

Bonus abuse is strictly prohibited. Each bonus has its own wagering requirements and expiry period. Bonuses may be forfeited if the applicable conditions are not met.

Age Verification

Add7 is strictly prohibited for users under 18. If underage use is detected, the account will be immediately closed and all transactions voided.

Prohibited Actions

Fraud, use of bots, multiple accounts, and money laundering are strictly prohibited. Violations will result in account closure and legal action.

Responsible Gaming

Add7 provides responsible gaming tools, including deposit limits, time limits, and self-exclusion options. Gaming is for entertainment, not as a source of income.

Related Policies
Other Important Information

In addition to these Terms and Conditions, add7 has several other important policies you should be aware of. Although each policy is a separate document, they complement one another.

🔒
Privacy Policy

Find out how your data is stored and used.

Read →
💚
Responsible Play

Learn about safe gaming tools and support resources.

Read →
FAQ

Find quick answers to common questions.

Read →
🏛️
About Us

Learn who add7 is and what our mission is all about.

Read →
Please Note
Terms at a Glance
  • 18+ Age Requirement Mandatory
  • One Account Per Person
  • Use of Your Own Payment Method
  • Bonus wagering requirements must be fulfilled
  • KYC Verification May Be Required
  • Fraud Is Strictly Prohibited
  • Play Responsibly
  • Contact Support if You Need Help

Enjoy safe gaming on add7 — play within the rules

Read the Terms and Conditions? Then join add7. A secure platform, instant bKash payments, and thousands of games are waiting for you.

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