add7 Privacy Policy – How Your Information Is Kept Safe

Welcome to add7. This Privacy Policy ("Policy") explains how add7 (referred to herein as "we" or "add7") collects, stores, uses, and protects your personal information.

Add7 believes privacy is a fundamental right for every user. We only collect information that is genuinely necessary to deliver our services. Your data is never sold to third parties or shared for advertising purposes.

By using the add7 website or app, you are deemed to have agreed to this Privacy Policy. We encourage you to review it regularly, as it may be updated in line with changes to our services.

Add7 collects two types of information: data you provide directly, and data collected automatically while you use the platform.

Information You Provide Directly: At registration: name, mobile number, email address, date of birth, and password. For KYC verification: a copy of your National ID or passport. Payment details such as your bKash or Nagad number. Messages and attachments submitted when contacting support.

Automatically Collected: IP address, browser type, device information, login timestamps, and gameplay data. This information is used for security purposes and platform improvement.

Add7 uses your information only for defined, legitimate purposes. Below is a detailed breakdown of what data is collected and how it is used.

• Account Management: To complete registration, login, password reset, and account verification.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• Ensuring Security: To detect fraud, prevent unauthorized access, and keep your account secure.
• Customer Support: To help our support team resolve your questions and issues effectively.
• Responsible Gaming: To detect unusual gaming patterns and provide timely alerts.
• Legal Obligations: For generating reports required by government and regulatory authorities.
• Service Improvement: For analytical purposes to improve your platform experience.

Add7 does not sell your data. However, in certain specific circumstances, we may share limited information with trusted parties.

Payment Provider: Necessary information is shared with payment providers to process transactions via bKash, Nagad, or Rocket. These providers maintain their own strict privacy policies.

Game Provider: Your gameplay records may be shared with game providers for operational purposes, but personally identifiable information is never shared.

For Legal Reasons: add7 is legally required to disclose information to authorities under court orders, government investigations, or anti-money laundering laws.

Add7 uses cookies to keep its website and app running smoothly. Cookies are small data files stored in your browser that help the site recognize you on your next visit.

Add7 uses three types of cookies:

Essential Cookies: Essential for maintaining login sessions, managing game sessions, and ensuring security. add7 cannot function without these.

Analytical Cookies: To understand how users interact with the platform. add7 uses this information to improve your experience. No personal data is collected.

Functional Cookies: To remember your preferences (such as language and theme), so you don't have to set them again next time.

Cookies can be managed through your browser settings. However, disabling essential cookies may prevent add7 from functioning properly.

Add7 does not retain your data longer than necessary. Your information is generally kept for as long as your account remains active. Once your account is closed, most of your data is deleted.

However, certain data must be retained for legally required periods. For example, financial transaction records are typically kept for 5–7 years under anti-money laundering regulations. KYC documents may be retained for up to 3 years after account closure.

Add7 believes every user should have control over their own data. That is why we provide you with the following rights.

Add7's services are strictly for users aged 18 and above. We do not knowingly collect any information from individuals under the age of 18.

If someone registers on add7 using a false age and is later found to be a minor, their account will be immediately suspended and all collected data will be deleted. If a parent or guardian suspects their child is using add7, please contact support immediately.

Add7 uses industry-leading technology to protect your data. Key security features are outlined below.

All data transfers are secured with 256-bit TLS/SSL encryption — the same technology used by international banks. Stored data is also encrypted, so even if someone gains server access, they cannot read your information.

Add7's security team monitors the platform around the clock. Any suspicious activity is acted upon immediately, and regular third-party security audits are conducted.

Please note that no online platform can guarantee 100% security. You should also take precautions — use a strong password, never share it with anyone, and report anything suspicious to us right away.

Add7 may update this Privacy Policy from time to time. Changes may occur due to new features, legal requirements, or business reasons.

For significant changes, add7 will notify you in advance via email or an in-platform notification. Minor updates will be reflected on this page only. Continued use of add7 after any changes constitutes your acceptance of the updated policy.

If you have any questions about your data or this Privacy Policy, please contact the add7 Privacy Team. We typically respond within 48 hours.

Submit any complaints or data requests (access, correction, or deletion) through our support channel. After verifying your identity, add7 will process your request within 30 days.